Property management
PROPERTY MANAGEMENT
Patrick Oliver Ltd is a qualified member of both the National Accredited Bodies: NAEA (National Association of Estate Agents) and ARLA (Association of Residential Letting Agents). We have unique collective expertise spanning 45 years in the property industry and practical experience in all aspects of Sales, Lettings, and Building Management. We regularly review all of the local and national news and reports to keep up to date with legislation.
Gemma Patrick MARLA has 20 years’ experience managing residential properties, including apartments, houses, and buildings, across the south-east. Gemma and her team successfully combine their in-depth knowledge of: property restoration; building maintenance; plumbing & electrics; and leasehold concerns, to ensure that we effectively manage tenants’ needs and homeowners’ expectations. This is essential when it comes to professionally managing properties with a practical approach to produce logical results.
In the last 12 years of carefully growing and establishing Patrick Oliver Estate Agents as a leading local Letting Agency, we have built up our Let Only client base to include over one hundred properties. We currently manage around fifty properties locally, including one in London and several in Rye. We also manage five buildings for the freeholders, thus increasing our overall deductive skills and efficiency when it comes to property management. This long-term experience, along with our ability to quickly adapt to challenging property maintenance. has led to us providing consistent 5* customer service and expertise for our clients.
When it comes to renting and managing a property, there is often far more work involved during the tenancy than one anticipates. As we work seven days a week, tenants report any property maintenance to us, whether it be urgent or a general issue, and we respond immediately. We assess the problem and inform you of the situation. With your authorisation, we then contact the necessary contractor(s) to provide quotes for the work (usually three).
Once instructed, our hand-picked team of local experts (fully referenced and vetted) will work to fix your problem as quickly as possible. A record is kept at all times of the communication and work carried out. We prefer to process the invoice(s) from the next rent due date and send you an updated rental statement along with copies of the invoices.
In addition to seven days a week property maintenance and updated rental statements, we carry out inspection visits. During the first six months, these are carried out at month three and every six months thereafter. You will receive feedback and a concise photographic report. These are kept on record with the inventory report.
We ensure that rent is collected on time and in full. Should there be any issues at all, we act instantly and keep a close eye on the situation with the tenant and make sure it does not become a regular occurrence. To date, we have a very good track record of keeping on top of tenants’ responsibilities and receiving the rent on time.
As well as checking annual Gas Safety Certificates and 5 yearly Electrical Safety certificates, we are experienced in plumbing issues, electrics, appliance repairs, damp ingress, drains, health & safety, risk assessment, fire safety, condensation, roofs and gutters, window repairs, etc. The list of property maintenance is lengthy and complex, but with our experience,your property is in safe hands.
At the end of the tenancy, we are highly competent and organised to ensure a smooth transition. Our management fee includes the check out report (as detailed as the inventory if required) and we review the wear and tear beyond fair usage and advise accordingly. We oversee any deposit disputes and aim to reach an amicable end to the tenancy for all parties.
Our clients find that we are fast to act, quick to respond, and highly efficient in our work. From our inventories to the check ins, inspection visits and maintenance, the checkouts and deposit returns; these are dealt with professionally and efficiently. We promise to reassure our clients and customers with a consistent level of high service and excellent communication.
With over 15 years’ experience of daily property management, Gemma and her team have learnt an extraordinary amount and gained immense insight into the challenges with managing properties. One should never assume that a simple quick solution is the “right” answer. Property management and maintenance are all about problem solving.
There is often more to it than a quick scroll through the main call out number associated with that particular issue. It is never that simple!
There is often more to it than a quick search for the main phone number to contact a contractor who might deal with that issue. It is never that simple!
This is one of the reasons why we established our business online from the start. It is evident that rather than sitting idly behind a desk in an office open to the public, the best option is to meet clients at the property and discuss the intricacies of each managed flat or house. We need to hear why the taps make a funny noise sometimes, or where damp patches might appear randomly during the winter, etc, etc. Moreso, we want to be able to attend at short notice anytime.
We have hand picked the contractors whom we work closely with and learned to only trust work to those whom we would put to work on our own properties.
Once we have built up this knowledge specifically about your property, we then become experts at how to deal with any problem should it arise during the management of your investment.
We have hand-picked the contractors with who we work closely and learnt to only trust work to those who we would put to work on our own properties.
Plumbers are everywhere, but as for great, reliable, and affordable ones!? This also extends to: electricians; drainage specialists; roofers; handymen; decorators; damp treatment companies; sash windows; UPVC suppliers; garden maintenance; etc. Fortunately, we have these people on our contact lists, and they always prioritise our problems and visit the property to assess the issue immediately.
Please do not be fooled by any agent who tells you that property maintenance and management is an easy task or one that can be handled from their office only five days a week! We operate online, making us always contactable and working seven days a week to ensure smooth running tenancies and well maintained flats, houses, and buildings.
Please contact Gemma today on 01424 390100 / gpatrick@patrick-oliver.co.uk
